End-User License Agreement

This EULA incorporates the terms of business use for the echinos.co and echinos.app websites (“Account Terms”), our brand and asset usage guidelines, and our Privacy Policy. If you subscribe to, create printable items from, or use Echinos™ (echinos.co or echinos.app) software, you are agreeing to these end-user license terms (“EULA”). If you do not want to or cannot agree to these terms, then you must not subscribe to, create printable items from, or use echinos.co or echinos.app software.

Distribution

You must not distribute anything we’ve made for the purpose of financial gain. This means you must not sell, resell, sublicense, or otherwise commercially distribute Echinos software or related printable designs, the Echinos logo, or other Echinos assets except with our written permission.

Ownership of Echinos software and related printables

Although we give you permission to use Echinos software and its related printable designs, we (Notewares LLC) remain the owners of the software and print designs. We are also the owners of our brands and any content contained in the software or the echinos.co and echinos.app websites. When you subscribe to Echinos, you are purchasing a license to access and use our hosted software and related digital printable designs in accordance with this EULA—you are not purchasing ownership of the software or printable designs themselves. The only permissions you have in connection with Echinos are the permissions set out in this EULA.

Merchant of Record

Subscription payments may be processed through a third-party Merchant of Record. When a Merchant of Record is used, that provider acts as the seller for the transaction and handles payment processing, applicable transaction taxes, billing, refunds, and related payment matters in accordance with its terms and applicable law. The identity of the Merchant of Record will be displayed during checkout.

Usage

Echinos is a customer-initiated feedback and communication software platform. Customers voluntarily scan a business's QR code and choose whether to send a private message directly to that business.

You must not use Echinos to generate, purchase, solicit, post, remove, suppress, filter, gate, or otherwise manipulate online reviews, ratings, likes, views, clicks, or other public engagement.

You must not use Echinos to selectively direct customers to public review platforms based on whether their experience or feedback is positive or negative.

Echinos does not provide businesses with tools to send bulk messages to customers.

You must not use Echinos to send advertising, promotional messages, or unsolicited marketing communications. This restriction does not prevent a business from responding to customer feedback or offering an appropriate remedy in response to a customer service issue.

You must not use Echinos to contact other businesses while signed in as a business owner. If you wish to provide feedback to another business as a customer, you may do so using a customer account.

Storage of customer contact information

When customers choose to send you feedback using Stealth Mode, Echinos stores no contact information from them, and you will not be able to reply to them.

When customers choose to interact with you using Kinda Brave mode, you can reply to them through your chat page for up to 1 year - assuming you did not delete their message to you. After that time, the customer’s information may be purged from our system, at which point you will no longer be able to reply to or contact them through us.

If you delete feedback from your customers, you will no longer be able to contact them through us.

Registration, Account and Password

The details you give us as part of the registration must be correct. You can change your registration details if they become out of date. If you deliberately tell us something that you know isn’t true, and we end up in trouble or we lose money, we may hold you responsible. That means that you may have to compensate us for the damage you cause and what we have lost. You might need to register with us to access all parts of our Website. The username and password that you create are private, so you must keep them to yourself. If you let someone find out your username and password and they do something bad with our website, we may hold you responsible. You should change your password if you think someone else knows what it is. If someone uses your password to do something that you don’t like or that causes you harm, we can’t be and aren’t responsible.

Each physical address that Echinos is used at to obtain customer feedback requires a separate Echinos account. In other words, if you have multiple physical business locations you wish to use Echinos at, you must create and use a separate Echinos account at each physical business location.

Conversation and message size limits

Echinos business accounts are limited to an Inbox size of 200 conversations which can (of course) individually be deleted to make room for more conversations. Each Stealth Mode conversation is limited to 1 feedback message from the customer to the business, and these messages are capped at 2000 characters in length. Each Kinda Brave conversation is limited to 20 total messages between a given customer and the business, and these messages are capped at 2000 characters in length.

Content

Echinos provides digital, ready-to-print display designs, including designs intended for tabletop displays, window stickers, business cards, and similar uses. Echinos does not sell or ship physical printed products. If you create or print materials related to Echinos, or create content using Echinos software, those materials and content must not be illegal and must be honest. The types of things you must not make available using our software include:

You must not make any content available using Echinos software that infringes the rights of anyone else.

If you print, display, or set out any printable designs related to Echinos (including tabletop displays, window stickers, business cards, or the like), they must be printed in the original colors and unaltered in any fashion (excepting re-sizing the entire prints) without written permission from us. We are pretty open and flexible to design changes, but you do need to get our approval to use them.

Liability

Echinos software and related digital printable designs are provided “as is.” Updates and upgrades are also provided “as is.” This means that we are not making any promises to you about the standard or quality of our software, printable designs, or services, or that our software will be uninterrupted or error-free or for any loss or damage that they cause. We only promise to provide the software and any related digital printable designs and services with reasonable skill and care.

We are not responsible for any actions of you or anyone else who uses Echinos.

Returns, Refunds, and Cancellation

Your subscription begins immediately once your payment has been successfully processed, but...
because customers may need time to download, print, and place their QR displays, all new Echinos accounts are padded with an extra 14 day window to prepare and set out their displays. For example, if a new business subscribes for 30 days, they start out having 44 days worth of active service, and can begin receiving feedback the minute their displays are set out.

You may cancel your subscription at any time. Cancellation prevents future renewal charges, and your subscription will remain active until the end of your current billing period.

Subscription payments are eligible for a full refund if requested within 30 days of the original purchase or renewal date. After the 30-day refund period, subscription payments are generally non-refundable except where required by applicable law. We also reserve the right to issue refunds in cases such as accidental duplicate purchases, unauthorized or fraudulent charges, or technical issues that prevented reasonable use of the service. Where a third-party Merchant of Record processes your purchase, refunds may also be subject to that provider's terms and obligations under applicable law.

Privacy

Our collection, use, storage, sharing, and protection of personal information is described in our Privacy Policy. The Privacy Policy also explains how Echinos handles business account information, customer accounts, customer feedback and messages, cookies, service providers, data retention, and privacy-related requests.

Storage and security of your data

The transmission of data on the Internet is not totally secure. We will always do what we think is best to protect your personal data, but we cannot guarantee that the data you send us is totally safe. Although we use strict procedures and security to protect your data, the possibility that someone could get unauthorized access to your data cannot be ruled out.

General stuff

The EULA is subject to any legal rights you might have. Nothing in these terms and conditions will limit any of your rights that may not be excluded under law nor shall it exclude or limit our liability for death or personal injury resulting from our negligence nor any fraudulent representation. We may also change this EULA from time to time, but those changes will only be effective to the extent that they can legally apply.

If you come to us with a suggestion for any one of our products or services, that suggestion is made for free. This means we can use your suggestion in any way we want and we don’t have to pay you for it. If you think you have a suggestion that we would be willing to pay you for, then you must tell us you expect to be paid and receive a notarized written agreement from us to with regards to this effect before you tell us the suggestion.

You aren’t allowed to hack, decompile, or change our Website at all and you mustn’t do so. This includes the code or any content or data. Basically, you should just leave it as it is. You also aren’t allowed to create any software or content that mimics our Website.

Last updated: September 23, 2026